1. Who we are
Vanoprime ("we," "us," "our") operates vanoprime.com and sells the PawVest™ Wearable Pet Carrier. This policy explains what we collect, why, and how we protect it.
2. What we collect
- Order information — name, shipping address, email address, and phone number you provide at checkout.
- Payment information — processed securely by Shopify Payments / Stripe. We never see or store your full card number.
- Email address — if you sign up for our newsletter or contact us.
- Browsing data — pages visited, time on site, and device type via cookies and analytics tools.
3. How we use your information
- To process and fulfill your order and send shipping updates.
- To respond to your support requests.
- To send marketing emails if you opted in (unsubscribe anytime).
- To improve our website.
- To comply with legal obligations.
4. How we share your information
We do not sell, rent, or trade your personal data. We share only with: Shopify (our e-commerce platform), AutoDS / AliExpress suppliers (shipping name and address only), payment processors (PCI-DSS compliant), and our email service provider.
5. Cookies and analytics
We use essential cookies (required for cart/checkout), analytics cookies (Google Analytics, anonymized IP), and marketing pixels (Meta Pixel for ad targeting). You can control cookie preferences in your browser settings.
6. Data retention
We keep order records for up to 5 years for tax compliance. Email subscribers are kept until they unsubscribe. Deletion requests are fulfilled within 30 days (subject to legal requirements).
7. Your rights
You may request access, correction, or deletion of your data, or opt out of marketing, by emailing support@vanoprime.com. We respond within 30 days.
8. Contact us
Email: support@vanoprime.com — Replies within 24 hours, 7 days a week.