How to return
01
Email us
Send a quick note to support@vanoprime.com with your order number.
02
Get your return label
We'll reply within 24 hours with a prepaid return shipping label.
03
Ship it back
Pack the item and drop it at any USPS location.
04
Get refunded
Refund issued within 3–5 business days of us receiving the item.
Policy details
30 days from the delivery date. No questions, no restocking fees.
We accept returns on items lightly tried on your pet.
Email us immediately at support@vanoprime.com with a photo. We'll send a replacement or full refund right away.
Yes. Email us and request an exchange. We'll ship the new item as soon as we receive yours back.
Refunds appear in your account within 3–5 business days depending on your bank.
Ready to start a return?
We reply within 24 hours, every day.